Reference

Understand the Rules Before You Play

These terms set out your rights and our obligations at ab998 — from account eligibility and payment handling to data retention and how to raise a dispute. Access to our platform depends on local law and is available only where permitted in your region.

Pakistan-eligible accounts onlyJazzCash, Easypaisa, Raast governed by these termsClear dispute and contact processYour data, your rightsJurisdiction-dependent access
ab998 Understand the Rules Before You Play
CONTACT OUR TEAM

Reach Us for Legal and Account Questions

Legal queries — account closures, data requests, disputes about transactions — go straight to our support team. Use the channel that works best for you; we route legal and compliance questions to a dedicated queue separate from general help.

Team online

Live Chat

Open a chat session inside your account dashboard. Legal queries are flagged and escalated to the compliance team. Available during posted support hours.

Email Support

Send a written legal request to our support email address. Include your registered mobile number so we can verify your account and respond to the right file.

Account Help Centre

The Help Centre inside your account covers common legal topics — account closure steps, how to request your data, and how to escalate an unresolved complaint.

HOW WE PROTECT YOU

Data Handling, Security and Your Account

We take account security and data handling seriously. Your personal information is stored on encrypted servers, and access is restricted to authorised staff only. Here is how we manage the key areas that matter most to your account.

Data Retention

We retain account and transaction records for the period required under applicable law. Once that period expires, data is deleted or anonymised in line with our internal retention schedule.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to improve the platform. You can manage cookie preferences from the settings panel in your account.

Account Security

Login to your ab998 account requires a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact support.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit the request through Live Chat or email; we respond within the timeframe required by applicable law.

Common Legal Questions from Our Account Holders

These are the legal questions we hear most often from account holders in Pakistan. If your question is not here, reach out through Live Chat or our support email.

Availability depends on your local law and whether access to online gaming platforms is permitted in your region. You are responsible for confirming that use is lawful where you are located.

Contact our support team via Live Chat or email with your registered mobile number. We process closure requests and data deletion in line with our retention obligations under applicable law.

We hold your registration details, transaction history including JazzCash, Easypaisa, and Raast activity, login records, and any correspondence with support. Submit a data access request to receive a copy.

We notify account holders of material changes by message to the mobile number on file. Continued use after the change takes effect means you accept the updated terms.

Our compliance team will contact you on your registered mobile number to request verification. Deposits remain on hold until the verification step is completed and cleared.

Start with Live Chat inside your account and ask for the complaint to be escalated. If unresolved, follow up by email with your account details and a description of the disputed transaction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.